Goal-Oriented Process Automation
Model your business goals first, then the tool automates the activities required to satisfy them
Just define the “what”, the tool decides the “how”
A goal model specifies the detailed conditions under which an activity must really be performed. When processing a customer request, the evaluation of a goal model will determine the minimal set of activities to be performed to satisfy the customers’ goal.
Perform activities on demand and only if necessary to satisfy the goal at hand
Minimize the burden on your customers when interacting with your products and services by generating questions in context
Incremental data gathering
Provision data on demand to determine if a business goal can be satisfied
Evaluate a goal model
Model business goals explicitly and how they can be satisfied
Execute activities
Start executing activities once its is known whether the business goal can be satisfied
Benefits of “activities on demand”
Eliminate waste by performing only necessary work
Customer-facing work
Empower your frontline workers and enable self-service, deliver more fluid customer interactions
Back-office work
Improve efficiency and simplify work while reducing error rates