Goal-Oriented Process Automation

Model your business goals first, then the tool automates the activities required to satisfy them

Customer-Centric Automation
Goal-Oriented Process Automation

Just define the “what”, the tool decides the “how”

A goal model specifies the detailed conditions under which an activity must really be performed. When processing a customer request, the evaluation of a goal model will determine the minimal set of activities to be performed to satisfy the customers’ goal.

Perform activities on demand and only if necessary to satisfy the goal at hand

Minimize the burden on your customers when interacting with your products and services by generating questions in context

Section goal model Section goal model
  • Incremental data gathering

    Incremental data gathering

    Provision data on demand to determine if a business goal can be satisfied

  • Evaluate a goal model

    Evaluate a goal model

    Model business goals explicitly and how they can be satisfied

  • Evaluate a goal model

    Execute activities

    Start executing activities once its is known whether the business goal can be satisfied

Benefits of “activities on demand”

Eliminate waste by performing only necessary work

  • Customer-facing work

    Customer-facing work

    Empower your frontline workers and enable self-service, deliver more fluid customer interactions

  • Back-office work

    Back-office work

    Improve efficiency and simplify work while reducing error rates